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SERVICES |
A.S.P. |
Platinum
Professional |
Gold
Professional |
Silver
Professional |
Bronze
Professional |
Basic |
Response Time
(during CFA's regular
business hours) |
1 Hour |
1 Hour |
4 Hours |
6 Hours |
8 Hours |
8
Hours |
Number of Service Tickets |
60* |
60* |
30* |
20* |
10* |
5* |
Telephone Support |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
eSupport and Fax Support |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Updates (via Internet) |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Newsletter
(Tips and
Tidbits) |
Yes |
Yes |
Yes |
Yes |
Yes |
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Account Representative |
Yes |
Yes |
Yes |
Yes |
Yes |
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Free Online Workshops
(1.5 hours per
workshop) |
2
Workshops |
2
Workshops |
1
Workshop |
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Training/Onsite Visit Discount |
25% |
25% |
10% |
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Desktop Internet Support |
Shadow |
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Extended Support Hours
(7 AM - 7 PM Central) |
Yes |
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Exclusive Support Hotline |
Yes |
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Free Modules (Equipment Maintenance, Inventory
Control, and State Fuel Tax) |
Yes |
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Nightly Data Backups |
Yes |
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| Free Installation,
Configuration, Maintenance, etc. |
Yes |
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*Support
Options can be extended with the purchase of individual Service
Tickets.
Terms are subject to change.
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